HELP CENTER

Network Troubleshooting

Desktop and Laptop
Test PC Network Connection..Common symptoms of low or inadequate bandwidth:

  • Stuttering or buffering of live or archived video.
  • Long load times for live and/or archived video.
  • "Spinning Circles"
  • Slow general network performance on devices and apps.
Test your Network Connection using a bandwidth test. We recommend a minimum 3000 kbps dedicated bandwidth. Click here to test.
 
Restart PC Network
  • Turn off your computer.
  • Remove your modem and wireless router from the power source.
  • Power on your modem and router, wait for the lights to indicate they are on.
  • Turn your computer back on, verify your connection, and relaunch DIRTVision.
Directly Connect PC to Network
  • Turn off your computer.
  • Using an ethernet cable, plug your computer directly into your modem, (bypassing your router if possible).
  • Remove your modem or router completely from power for 30 seconds, then plug it back in and power on and verify connection lights are active.
  • Power on your computer, verify your connection, launch DIRTVision.
Improve PC WiFi Signal
  • Move your router closer to your device to improve signal strength.
  • Limit the amount of devices sharing your WiFi network.
  • Raise your router. The height of your router may improve its radio signal performance.
  • Ensure there is no WiFi interference. Here are a few examples: Cordless phones, baby monitors, microwave ovens, etc. To fix, move these items away from your wireless router.
Verify PC Default ISP Settings
  • If you ever changed your Internet Service Provider's default settings, return to the original settings. If you have connected to a custom DNS (for ex. Google Public DNS), reset your device to your normal DNS settings. Contact your ISP for more information regarding these steps.
Additional Desktop and Laptop Troubleshooting
  • For additional help, please check our Desktop and Laptop FAQs [[CROSSLINKS]] 
  • Contact your Internet Service Provider for additional support if your network issues continue.
PCs on Public WiFi, Cellular, Hot Spots and Satellite Connections
  • If you are using a network on a college campus, favorite coffee shop, office, hotel or any public WiFi check with the network administrator to make sure video streaming platforms such as DIRTVision are allowed and not blocked.
  • Public networks may have limited bandwidth. If you are connected via 'mobile hot spot,' cellular network, or satellite Internet, try connecting to a WiFi or LAN network.
  • Keep in mind cellular data and satellite Internet connections commonly have slower connections speeds.
Mobile and Tablet
Test Mobile Device Network Connection
  • Test your Network Connection on your mobile device using a bandwidth test.
  • We recommend a minimum 1.5mbs dedicated bandwidth for streaming HD video. You can use the apps on our website for Speedtest.net. These are available in Apple iTunes App Store and Google Play.
Restart your Mobile Device WiFi Network
  • Close the app and turn off your mobile device.
  • Unplug your modem (and wireless router, if it's a separate device).
  • Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
  • Turn your mobile device back on, verify your connection, and attempt to stream DIRTVision again via the app.
Improve your Mobile Device WiFi Signal
  • Move your router closer to your device to improve signal strength.
  • Disconnect your mobile device from the wifi network.
  • Limit the amount of devices sharing your WiFi network.
  • Raise your router. The height of your router may improve its radio signal performance.
  • Ensure there is no WiFi interference. Here are a few examples: Cordless phones, baby monitors, microwave ovens, etc. To fix, move these items away from your wireless router.
Connecting to Public WiFi, Cellular, Hot Spots and Satellite Connections on Mobile
  • If you are using a network on a college campus, favorite coffee shop, office, hotel or any public WiFi check with the network administrator to make sure video streaming platforms such as DIRTVision are allowed and not blocked.
  • Public networks may have limited bandwidth.
  • If you are connected via 'mobile hot spot,' cellular network, or satellite Internet, try connecting to a WiFi or LAN network. Keep in mind cellular data and satellite Internet connections commonly have slower connections speeds.